Aligning to Your Business Needs
Synchronous believes in hiring the right person for the right job. Our partnerships with our clients allow us to design tailored curriculums and training programs for our team members. Coaching employees with consistent reviews and personalized feedback propel us to provide a high level of service to our clients.
Synchronous specializes in strategic solutions that focus on quality and drive efficiency. Utilizing industry knowledge and data tracking we optimize information to identify trends. Designing and delivering automated solutions that strengthen our clients initiatives is the cornerstone to a successful collaboration.
Analyzing data provides insight to specific tasks. Our clients have access to customized dashboards that provide a snapshot of success metrics and areas of opportunity. Through statistical analysis we identify trends to then develop process improvements and automated solutions that address our clients’ strategic goals.
At Synchronous our mission is to provide unparalleled service to our clients that consistently exceeds expectation. Highly focused teams rapidly recognize and adapt to our clients’ needs. Innovative technology and data driven solutions deliver quality, efficiency, and process improvement. A multifaceted approach to partnership ensures the implementation of strategic solutions that successfully meet client objectives.
Synchronous provides solutions that foster collaboration, focus on quality and drive efficiency. Through the utilization of statistical analysis, we provide strategic process improvement and automation.
First Notice of Loss
Provide or process first notice of loss information
Complete compliance/ status letters
Provide status updates for repair facilities, salvage yards, tow providers, etc.
Complete payments or back office administrative tasks
Manage adjuster level tasks for completing claims
Review estimates for quality and audit rule compliance
Total Loss Evaluation
Complete Total Loss evaluations including options, condition and mileage
Synchronous staff are the cornerstone. When we empower, invest and develop our employees through servant leadership, we foster an ecosystem of excellence.
We Provide the Solution to the Industry Problem
The industry provides task based solutions with minimal focus in process innovation and automation. Synchronous provides strategic solutions through statiscal data analysis that streamline process and maximize efficiencies.
Granular level data collection enables visibility into specific tasks. Providing solutions based on targeted areas of opportunity and constructing solutions to resolve them.
Utilizing industry knowledge and tracking systems to identify improvements in our clients business through process, technology or staffing.
Implementing solutions that address the clients needs and work towards a long term strategic solution that provides innovation, capacity and savings.
Synchronous provides consistency in the services we offer. We deliver a multi faceted quality approach to ensure we continually exceed client expectations.
Complete the assigned work request.
Track the request type and details.
Deliver the Data
Analyze, stratify and report in the requests.
Propose the Solution
Provide insight to areas of opportunity and process improvement.
Automate the Process
Streamline workload by proposing automated solutions.
Customized training curriculum that is specifically designed and focused on client’s objectives.
Provide a team approach that allocates specific resources for a holistic approach to servicing your account.
Utilizing data collection methods to identify tasks by source, status and department.
Develop dashboards that provide a snapshot of the targeted KPIs and success metrics.
Analyze data to identify trends and provide consultation on areas of opportunity. Develop process improvement or automated solutions.