Aligning to Your Business Needs

People

Synchronous believes in hiring the right person for the right job. Our partnerships with our clients allow us to design tailored curriculums and training programs for our team members. Coaching employees with consistent reviews and personalized feedback propel us to provide a high level of service to our clients.

Service

Synchronous specializes in strategic solutions that focus on quality and drive efficiency. Utilizing industry knowledge and data tracking we optimize information to identify trends. Designing and delivering automated solutions that strengthen our clients initiatives is the cornerstone to a successful collaboration.

Data

Analyzing data provides insight to specific tasks. Our clients have access to customized dashboards that provide a snapshot of success metrics and areas of opportunity. Through statistical analysis we identify trends to then develop process improvements and automated solutions that address our clients’ strategic goals.

Strategy

At Synchronous our mission is to provide unparalleled service to our clients that consistently exceeds expectation. Highly focused teams rapidly recognize and adapt to our clients’ needs. Innovative technology and data driven solutions deliver quality, efficiency, and process improvement. A multifaceted approach to partnership ensures the implementation of strategic solutions that successfully meet client objectives.

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Synchronous provides solutions that foster collaboration, focus on quality and drive efficiency. Through the utilization of statistical analysis, we provide strategic process improvement and automation.

First Notice
of Loss

Compliance
Letters

Status
Updates

Administrative
Tasks

Adjusting
Services

Auditing
Services

Total Loss
Evaluation

First Notice of Loss

Provide or process first notice of loss information

Compliance Letters

Complete compliance/ status letters

Status Updates

Provide status updates for repair facilities, salvage yards, tow providers, etc.

Administrative Tasks

Complete payments or back office administrative tasks

Adjusting Services

Manage adjuster level tasks for completing claims

Auditing Services

Review estimates for quality and audit rule compliance

Total Loss Evaluation

Complete Total Loss evaluations including options, condition and mileage

Synchronous staff are the cornerstone. When we empower, invest and develop our employees through servant leadership, we foster an ecosystem of excellence.

We Provide the Solution to the Industry Problem

The industry provides task based solutions with minimal focus in process innovation and automation. Synchronous provides strategic solutions through statiscal data analysis that streamline process and maximize efficiencies.

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Data

Granular level data collection enables visibility into specific tasks. Providing solutions based on targeted areas of opportunity and constructing solutions to resolve them.

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Technology

Utilizing industry knowledge and tracking systems to identify improvements in our clients business through process, technology or staffing.

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Partnership

Implementing solutions that address the clients needs and work towards a long term strategic solution that provides innovation, capacity and savings.

Synchronous provides consistency in the services we offer. We deliver a multi faceted quality approach to ensure we continually exceed client expectations.

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Complete Request

Complete the assigned work request.

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Track Request

Track the request type and details.

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Deliver the Data

Analyze, stratify and report in the requests.

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Propose the Solution

Provide insight to areas of opportunity and process improvement.

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Automate the Process

Streamline workload by proposing automated solutions.

Superior
Client Experience

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Training

Customized training curriculum that is specifically designed and focused on client’s objectives.

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Service

Provide a team approach that allocates specific resources for a holistic approach to servicing your account.

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Analysis

Utilizing data collection methods to identify tasks by source, status and department.

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Dashboard

Develop dashboards that provide a snapshot of the targeted KPIs and success metrics.

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Consulting

Analyze data to identify trends and provide consultation on areas of opportunity. Develop process improvement or automated solutions.